By Katalien Bollen, Martin Euwema, Lourdes Munduate
This ebook compares the original positive factors of place of work mediation to different contexts of mediation, in addition to the categorical competences each one scenario calls for of the mediator. It covers many very important matters on the topic of place of work mediation and discusses interventions through managers, akin to clash training and casual mediation. It proposes a brand new version to evaluate the effectiveness of mediation, and discusses the influence of felony platforms, HRM rules, in addition to energy buildings, and cultural transformations. The booklet takes into consideration views from a number of disciplines, comparable to administration, company, psychology, legislation and sociology. It additionally discusses mediation facets from numerous cultural and nearby contexts. The e-book advances wisdom concerning the software, approach and results of office mediation and comprises functional tips for students, practitioners, mediators and executives to reinforce their mediation perform or to foster confident clash administration in organizations.
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Extra resources for Advancing Workplace Mediation Through Integration of Theory and Practice
When she talks about her aspired goal to get on in her job, she recounts a story that took place in the past. Some time before the restructuring process, an interesting in-house vacancy for head of department at a subsidiary in the Middle East was advertised. Mr. Rader, who had promised to assist her to develop her career, was one of the persons with primary responsibility in the selection process. Because of her gathered know-how in the company as well as various experiences within the eastern culture, she considered herself to be well qualified for this job.
Journal of Conflict Resolution, 37(1), 160–194. Wall, J. , Stark, J. , & Standifer, R. L. (2001). Mediation: A current review and theory development. Journal of Conflict Resolution, 45, 370–391. Wall, J. , Dunne, T. , & Chan-Serafin, S. (2011). The effects of neutral, evaluative, and pressing mediator strategies. Conflict Resolution Quarterly, 29(2), 127–150. , & Quinn, D. (2003). Mediating international crises crossnational and experimental perspectives. Journal of Conflict Resolution, 47(3), 279–301.
Characteristics of Disputants: gender (Herrman et al. 2003) and relationship hostility (Mareschal 2005). Disputants’ perceptions: trust between mediator and parties (Stimec and Poitras 2009), perceived mediator credibility (Maoz and Terris 2006), perceived mediator’s acceptability (Mareschal 2005), parties’ perceptions of fair conduct (Goldman et al. 2008), perceptions of procedural justice (Bollen et al. 2012), perceived mediator’s partiality and bias (Poitras 2009; Jehn et al. 2006), perceived mediator’s warmth and consideration, as well as chemistry with parties (Poitras 2009).